Troubleshooting Issues with Your Instagram Feed

If the widget can't find the Instagram account or hashtag you've added, you'll see the following message:

No posts found by your specified sources. If your sources include private accounts, please connect them to Instagram.

To resolve the issue, make sure that:

• The account name or hashtag is entered correctly. Check for typos or spelling mistakes.
• The account or hashtag has posts. This error also appears if the Instagram account or hashtag doesn't contain any posts yet.

Added an Account or Hashtag source but don't see any posts? Without Instagram authorization, the widget can collect posts only from public Instagram accounts without access restrictions.

If the widget can't access the account due to restrictions, you'll see the following error:

Failed to collect. Make sure that the source is set correctly, the account is not private and has posts.

To resolve the issue, make sure that:

• Your Instagram account is public. See Instagram's guide to account privacy.
• Your account doesn't have age restrictions enabled. See Set up a minimum age for your Instagram account.

After making these changes, remove the source from the widget and add it again.

If you recently posted on Instagram but don’t see it in your widget, it's usually due to the update cache.

The widget updates automatically every 48 hours, so new posts can take up to two days to appear. For more information, see Why New Posts Don't Show Up in the Instagram Feed.

This may be caused by:

• Expired authorization. If you've authorized your Instagram account, the authorization may expire after changing your account credentials or for security-related reasons. Reconnect your account to restore automatic updates.
• Privacy changes. If you recently switched your Instagram account from public to private, the widget can no longer collect new posts. To continue updating your feed, reconnect your account by following this guide: How to Connect Your Instagram Business Account.

If the issue persists, please contact our Support team.

If you deleted or archived a post from Instagram but it still appears in your Instagram Feed, this is expected behavior. Deleted posts aren't removed automatically from the widget.

To remove the post from your feed, open your widget editor on Sources → Filters:

Under Hide posts containing these words or hashtags, add a unique keyword/hashtag from the deleted post or the post URL:

If you'd like the deleted post removed completely, please contact our Support team and include a screenshot of the deleted post.

If only your older Instagram posts are missing, this is usually due to the widget's collection limits.

The widget initially collects approximately 50–60 of your recent posts. After that, newly published posts are added automatically during each update, so the total number of collected posts grows over time. If the posts you're looking for fall outside these limits, they won't appear in the widget.

If you'd like to display more older posts in your feed, contact our Support team. Our developers may consider your case individually.

If your widget connects successfully but displays only some posts or no posts at all, check your active filters. They may be hiding the posts you're expecting to see.

For example, adding the source account's own username as a filter may result in an empty feed.

Open the widget editor and check Sources → Filters. Remove or adjust filters and click Publish to apply the changes:

Also, ensure Total Number of Posts to Display is set to 0 to show all available posts:

If your widget displays blank placeholders where Instagram posts should appear, it usually indicates a connection issue. This is what it looks like in the widget editor:

Please contact our Support team and include your widget ID or the URL of the page where the widget is installed. This will help us investigate the issue and restore the missing posts more quickly.

If your Instagram Feed widget isn't visible on your website, the issue is usually related to installation, widget status, browser extensions, or Content Security Policy (CSP) restrictions.

For troubleshooting steps and solutions, see Why My Widget Isn't Displayed on My Website.