Troubleshooting Issues with Your Instagram Feed

If your Instagram account or hashtag doesn’t contain any posts or your filters exclude all available posts, you may see one of the following messages:

• No posts found by your specified sources. If your sources include private accounts, please connect them to Instagram.
  
• No posts to display. The specified resources might be empty, or there could be set filters not satisfying any post.
  

To resolve the issue, make sure that:

• The account name or hashtag is entered correctly. Check for typos or spelling mistakes.
• The account or hashtag has posts. This error also appears if the Instagram account or hashtag doesn't contain any posts yet.
• Your filters match available posts. Remove or adjust any filters that may be preventing posts from appearing. More on filters here: How to Filter Posts in Instagram Feed.

Added an Account or Hashtag source but don't see any posts? Without Instagram authorization, the widget can collect posts only from public Instagram accounts without access restrictions.

If the widget can't access the account due to restrictions, it will display a Failed to collect error, which may look different depending on the widget version:

To resolve the issue, make sure that:

• Your Instagram account is public. See Instagram's guide to account privacy.
• Your account doesn't have age restrictions enabled. See Set up a minimum age for your Instagram account.

After making these changes, remove the source from the widget and add it again.

If you recently posted on Instagram but don’t see it in your widget, it's usually due to the update cache.

The widget updates automatically every 48 hours, so new posts can take up to two days to appear. For more information, see Why New Posts Don't Show Up in the Instagram Feed.

This may be caused by:

• Expired authorization. If you've authorized your Instagram account, the authorization may expire after changing your account credentials or for security-related reasons. Reconnect your account to restore automatic updates.
• Privacy changes. If you recently switched your Instagram account from public to private, the widget can no longer collect new posts. To continue updating your feed, reconnect your account by following this guide: How to Connect Your Instagram Business Account.

If the issue persists, please contact our Support team.

If you deleted or archived a post from Instagram but it still appears in your Instagram Feed, this is expected behavior. Deleted posts aren't removed automatically from the widget.

To remove the post, follow these steps:

1. Open the Content tab, select the source containing the post, scroll down to Filters, and click + Add Filter.
2. Select Specific post → Exclude specific post, paste the URL of the deleted post, and click Done.
3. Click Publish to apply the changes.

Here’s what the complete process looks like:

If you'd like the deleted post removed completely, please contact our Support team and include a screenshot of the deleted post.

If some Instagram posts are missing from your widget, this may be caused by one of the following:

• Widget collection limits. The widget initially collects approximately 50–60 of your most recent posts. Newly published posts are then added during each update, so the number of collected posts grows over time. Older posts outside these limits won't appear in the feed.
• Active filters. Some posts may be hidden by the filters applied to your sources. Check and adjust them using our guide: How to Filter Posts in Instagram Feed.
• Total post limit. Open the Settings tab and find the Content section. To display all collected posts, disable Limit Total Number of Posts:
  
  If your Instagram Feed widget was created before August 26, 2026 and is still using the previous version, you can find this setting under the Sources tab → Filters.

If the missing posts fall outside the widget's collection limits, contact our Support team. Our developers may consider your case individually.

If your widget displays blank spaces instead of Instagram posts, you may see the following in the widget editor:

This may be caused by:

• Reels containing copyrighted music. With Business account authorization, Instagram may not provide the data needed to display these Reels. To show them, remove the authorized source and add the account again as a public Account source without clicking Connect to Instagram. See Adding a Public Instagram Source.
• Connection issues. If blank spaces appear for other types of posts as well as Reels, the issue is likely related to the connection. Please contact our Support team and include your widget ID or the URL of the page where the widget is installed.

If your Instagram Feed widget isn't visible on your website, the issue is usually related to installation, widget status, browser extensions, or Content Security Policy (CSP) restrictions.

For troubleshooting steps and solutions, see Why My Widget Isn't Displayed on My Website.