Reconnecting your Instagram Feed widget

At times, when using the Instagram Feed widget, you may need to reconnect it. This article explains why and provide guidance on how to do so.

Reasons to reconnect

The Instagram Feed widget may need reconnection if its session token expires. This usually happens when:

• There were significant access changes in your Instagram or Facebook account, such as a password or username change
• Facebook reset the token for its own reasons

In both cases, users need to obtain a new token themselves by reconnecting the widget.

Reconnecting Business account

To obtain a new token for the widget with Business account connection, follow these steps.

1

Delete the source of your widget by clicking on Actions → Delete:

2

Add your username into the Source Type field and click Search:

3

When search is over, choose Connect:

4

Click Continue with Facebook:

5

Log in to your Facebook account:

6

Click Edit access to ensure that all the requested permissions are approved:

Here, all toggles must be turned on. If any are turned off, Facebook may not give you full permissions to link your account to the widget and the connection may break:

7

Click Continue as:

Congratulations! You have successfully reconnected your widget. Make sure that you have saved and published the changes, and that's all.

If the steps above didn't work, please delete Elfsight permissions from your Facebook account here and repeat the process.