Reconnecting Your Instagram Feed Widget

At times, when using the Instagram Feed widget, you may need to reconnect it. This article explains why and shows you how to do it.

Reasons to Reconnect

The Instagram Feed widget may need reconnection if its session token expires. This usually happens when:

• There were major changes to your Instagram or Facebook account, such as a password or username update.
• Facebook reset the token for its own reasons.

In both cases, users will need to reconnect the widget to generate a new token.

Reconnecting via Instagram

To obtain a new token for the widget connected via Instagram, follow these steps:

1

Delete the source of your widget by clicking on the three dots → Delete:

2

Add your username into the Source Type field and click Search. Once the search is complete and the posts are collected, click Connect:

3

Log in to your Instagram account in the pop-up window that appears:

If you have multiple accounts and need to choose between them, click the three dots and select Switch Account:

4

Make sure all toggles are enabled and click Allow:

5

Click Done:

That's it! You have successfully reconnected your widget. Make sure to save and publish the changes 😊

Reconnecting via Facebook

To obtain a new token for the widget connected via Facebook, follow these steps:

1

Delete the source of your widget by clicking on the three dots → Disconnect:

2

Click Connect to Facebook:

3

Log in to your Facebook account:

4

Click Edit access to ensure that all the requested permissions are approved: Make sure all toggles are on. If any are disabled, Facebook may not grant full permissions, which can cause the connection to fail:

5

Click Continue as:

Congratulations! You have successfully reconnected your widget. Make sure to save and publish the changes 😊

If the steps above didn't work, please delete Elfsight permissions from your Facebook account on the Business Integrations page and repeat the process.

If you’re still experiencing issues after reconnecting, please contact our Support team and include your widget ID and a brief description of the problem — we’ll be happy to help you get everything working smoothly.