Troubleshooting Issues with Your Google Reviews Widget

If you run an online or service-area business without a public address, it may not appear in the widget search:

To resolve this, open Google Maps and search for your business (by name or website). Once found, use this guide to connect your reviews: Adding Reviews Using Google Maps Share Link.

If you see the message The reviews are being collected, please wait for a few minutes, your reviews are still being processed.

Initial collection can take some time depending on the review source. If the message remains, try deleting the source and adding it again. If that doesn’t help, contact our Support team.

New widgets display demo reviews by default. If you see another business’s reviews, you either haven’t added your business yet or haven’t published the latest changes.

To fix this, open the widget editor and check whether your reviews appear under the Content tab:

Click Publish in the top right corner to apply the changes to your live website:

Once done, refresh your website page — your business reviews should now appear instead of the demo content.

If your Google Reviews widget isn’t visible on the website, the issue is usually related to installation, widget status, browser extensions, or CSP restrictions.

For troubleshooting steps and solutions, see Why My Widget Isn’t Displayed on My Website.

If a new Google review was recently posted but doesn’t appear in your widget yet, it's usually due to the update cache.

The widget updates reviews automatically, but new reviews can take up to 72 hours to appear after being posted on Google. For more details, see Why My Reviews Are Not Being Updated.

The widget initially collects up to 100 of your most recent Google reviews. Older reviews outside this limit may not appear in the widget.

You may also see fewer reviews because of the active Filters, such as Minimum Rating or “Show reviews only with text”. You can check this under Settings → Filters:

To learn more, see Filtering Reviews: How to Include or Exclude Content.

If your star rating or review snippet doesn't appear in Google Search results, it doesn't always mean something is broken. Google decides independently whether to show rich snippets and doesn't guarantee them for every website.

For a full explanation and troubleshooting steps, see Why My Rich Snippet Doesn’t Show Up in Google Search.

If Google’s Rich Results Test doesn't detect your schema markup, it's usually caused by your website settings or plugins interfering with the widget schema.

For detailed solutions and platform-specific fixes, see Why My Schema Markup Isn’t Detected.