Providing access to your Wix website
Elfsight Support Team may occasionally need temporary access to your Wix admin panel to install your widget or resolve functionality issues.
In this article, we'll provide a step-by-step guide to granting us access and removing it when it's no longer needed.
In this article
Providing access
To give us access, add a new temporary user. This is how you can do it:
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Log in to your Wix website's backend and go to Settings:
Find Roles and Permissions in the General section and click on it:
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On the next page, click Invite Collaborators:
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Add support@elfsight.com email address, choose the Website Manager role and click Send Invite:
The user Elfsight with support@elfsight.com email has been added.
Removing access
When you no longer need help from us, you're free to revoke access. You can do that by following these easy steps:
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Log in to your Wix website's backend and go to Settings:
Find Roles and Permissions in the General section and click on it:
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Find the Elfsight user, click the action menu (...), and select Remove collaborator:
The user Elfsight with support@elfsight.com email has been removed.
We request access to a website's backend to work with our widgets only. Our team of highly skilled developers will make sure to successfully install the widget for you. Rest assured, your website is in capable hands 🙂