Step 1: Connect WhatsApp Chat to WhatsApp
Setting up your WhatsApp Chat widget is easy and only requires four simple steps. You’re currently on:
- 👉 Step 1 – Connect WhatsApp Chat to WhatsApp
- Step 2 – Customize WhatsApp Chat Content
- Step 3 – Adjust WhatsApp Chat's Triggers and Display Settings
- Step 4 – Customize WhatsApp Chat's Style
To start using your WhatsApp Chat widget, you’ll first need to link it to your WhatsApp account. This article will walk you through the available options.
Connection Options
Phone Number
To connect your widget via phone number, simply paste your number into the input field in the Connect tab:
When entering your number, make sure to follow these guidelines:
- Use your full phone number (Example:
+13833739407) - Include the country code
- Don’t start the number with
0or00
WhatsApp Business Account Short Link
If you’re using a WhatsApp Business Account, you can connect it by entering a short link into the input field in the Connect tab: 
Want to learn more about WhatsApp Business and how it differs from the regular app? Check out this guide: About WhatsApp Business | WhatsApp Help Center.
For detailed steps on how to get your WhatsApp Business Account short link, refer to this article: How to Link WhatsApp Business Account to WhatsApp Chat Widget.
WhatsApp allows you to create Pre-filled Messages. The setup process differs depending on whether you're using a phone number or a business short link. To learn more, check out Pre-filled Message Setup.
WhatsApp Group Chat Link
You can also connect your widget to a WhatsApp Group Chat, allowing visitors to join the group chat directly instead of initiating a one-on-one conversation.
To get your group link, open the WhatsApp Group Chat, go to Members → Invite to Group via Link:
Copy the link and paste it into the Connect tab in your widget editor:
That’s it – your WhatsApp Chat widget is now connected and ready to go! 🎉 Now you can move on to customizing the widget content to match your website’s tone and style.