Why my WhatsApp Chat widget doesn't work: Common Errors and Solutions

If you're experiencing issues with WhatsApp Chat widget not working or giving error messages, you're in the right place. This article covers common issues users encounter when the WhatsApp widget doesn't work and how to fix them.

Error Messages

No messengers are connected

You will encounter the "No messengers are connected" error message if you haven't added your phone number to the widget:

Our widget is just an interface that connects your website to WhatsApp. So when your site visitors click Start Chat, they get redirected to the mobile or desktop WhatsApp app, where the chat takes place. Thus, your visitors also need to have access to WhatsApp Messenger to start a conversation.

To make sure your widget is linked to WhatsApp, go to the widget's editor and open the Connect tab. Here you can paste your phone number or a short link (for Business Account) into the corresponding field:

Once it's done, the error message will disappear.

The phone number isn't on WhatsApp

If the number you added to the widget is not registered with WhatsApp yet, the following errors will appear once your site visitors are redirected to WhatsApp:

  • On Desktop WhatsApp messenger:
  • On Mobile WhatsApp Messenger:

To solve this issue, you need to complete the registration process for your phone number on WhatsApp. Here's a guide on how to register your phone number - How to register your phone number.

Invalid phone number

“The phone number isn't on WhatsApp” or “Phone number shared via url is invalid” errors may also occur if the phone number was added incorrectly.

While adding your phone number to the widget, please make sure to:

  • remove 0 or 00 before your phone number
  • add your country code

Here you can find the list of all the country codes - CountryCode.

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