Understanding the AI Chatbot Limits
To get the most out of your AI Chatbot widget, it's important to understand how different limits can impact its performance.
This article explains how these limits work and offers simple solutions for managing them, helping you choose the best plan for your needs.
In this article
Chars Storage Limit
The AI Chatbot widget allows you to upload sources like files, Q&A pairs, and text blocks that help the chatbot learn and provide relevant answers.
All content you add to the chatbot’s knowledge base contributes to your chars storage limit. This means every file, text, or Q&A you upload counts toward your storage capacity. Please note that the total storage limit is shared across all the AI Chatbot widgets in your account.
The storage limit depends on your subscription plan. Here's what each plan offers:
Regular Plans
- Free: 10,000,000 chars
- Basic: 20,000,000 chars
- Pro: 60,000,000 chars
- Premium: 180,000,000 chars
Enterprise Plans
- Enterprise T1: 300,000,000 chars
- Enterprise T2: 450,000,000 chars
- Enterprise T3: 675,000,000 chars
- Enterprise T4: 1,000,000,000 chars
If the сhars storage limit is exceeded, you will see the following message in the widget editor when trying to upload a new file or add more text:
When the chars storage limit is reached, here's what you can do:
- Upgrade your plan to a higher tier for more storage.
- Compress existing files and re-upload them to save space.
Message Limit
The message limit is the number of user messages the chatbot can respond to each month. This limit applies across all your chatbot widgets and is set per account, not individually for each widget.
The number of messages the chatbot can handle depends on your plan. Here’s a quick look at the difference:
Regular Plans
- Free: 50 messages
- Basic: 300 messages
- Pro: 1,000 messages
- Premium: 3,000 messages
Enterprise Plans
- Enterprise T1: 6,000 messages
- Enterprise T2: 10,000 messages
- Enterprise T3: 15,000 messages
- Enterprise T4: 20,000 messages
If you reach your message limit, the chatbot will be deactivated and won't be visible to visitors, as if it was never installed. You'll also see the following message in the widget editor:
Once you've hit your message limit, here's what you can do:
- Upgrade your plan to a higher tier to increase your message limit.
- Wait for the message count to reset. The limit resets on the day you've subscribed to a Free or paid plan.
View Limit
Elfsight views are the main metrics in our service. They represent how many times the widget is loaded — a view is counted each time the widget’s code is initialized on a website. The view limit is given per month and applies to your entire app, not individual widgets or websites.
Here’s the breakdown of views for different plans:
Regular Plans
- Free: 200 views
- Basic: 5,000 views
- Pro: 50,000 views
- Premium: 150,000 views
Enterprise Plans
- Enterprise T1: 300,000 views
- Enterprise T2: 600,000 views
- Enterprise T3: 1,200,000 views
- Enterprise T4: Unlimited views
If you exceed the view limit, your widget will be deactivated, and visitors won't be able to see it on your website. To find out what you can do when your view limit is reached, take a look at our article: Why my widget has been deactivated.
We hope this helped clarify the AI Chatbot limits for you! 🙌 Keep in mind that while these limits matter, they’re only one factor in selecting your plan. For a detailed comparison, be sure to check out our Pricing page.
If you have any questions, feel free to contact our Support Team — we’re always here to help!
FAQ
How chars are counted?
Chars are counted in bytes or symbols, depending on the source:
- Files: 1 char = 1 byte
- Text blocks & Q&A entries: 1 char = 1 symbol
For example, if you upload a 2 MB file to your AI Chatbot widget, it will count as 2,097,152 chars (2 * 1024 * 1024). A Q&A pair with a 10-symbol question and a 5-symbol answer will equal 15 chars.
How can I check how many chars I've used?
The Elfsight dashboard doesn’t currently show your chars usage. To get this info, feel free to contact our Support Team for assistance!
Meanwhile, we're collecting feedback to add this feature in future updates. You can upvote it on our Wishlist to get notified when it’s released.
Do spaces and punctuation count towards the chars storage?
Yes, spaces and punctuation marks count toward the chars storage. In total, the chars storage includes:
- Letters and numbers
- Spaces
- Punctuation marks (like `. , ! ?` etc.)
- Line breaks and other special characters
If you’re trying to optimize your storage, it’s best to use a character counter that includes all of the above.
How can I check how many messages I've used?
The Elfsight dashboard currently doesn't show your message count or send notifications when you're approaching the message limit. To check your message usage, please contact our support team for assistance.
Meanwhile, we are working on a feature that will notify users about their message count. Upvote this request on our Wishlist to stay updated.
Do both user and bot messages count toward the limit?
Only the messages from users count toward your message limit. Chatbot responses are not included.