Providing access to your WordPress website

Elfsight Support Team may occasionally need temporary access to your WordPress website to install your widget or resolve functionality issues.

In this article, we'll provide you with a step-by-step guide on granting us access and removing it when it's no longer required.

Providing access

To give us access, you need to add a new user. 

1

Log in to your WordPress admin panel, go to the Users section and click Add New:

2

Within Add New User, fill in the following user information:

• Username: еlfsight
• Email: [email protected]
• Send User Notification: ✅
• Role: Administrator (only Administrator can access Plugins and Appearances sections)

3

Click Add New User:
That's it. The user with [email protected] email has been added.

Removing Elfsight user

When you no longer require our help, you're free to revoke access. You can do this following the steps below. 

1

Go to Users → All Users. Hover the Elfsight user and click Delete:

2

Click Confirm Deletion:

Done. The Elfsight user has been removed!

We request access to a website's backend to work with our widgets only. Our team of highly skilled developers will make sure to successfully install the widget for you. Rest assured, your website is in capable hands 🙂