Why my own views are counted in Safari

As you might know, our system is designed so that it doesn't count your own views as long as you are logged in to your Elfsight account from the same browser and device you are using to work with your website that has our widgets installed.

However, if you use the Safari browser you may face an issue, when your views are being counted by our system regardless.

Why this may happen

Due to the Safari browser peculiarities, your views can be counted by our system even if you are logged into your Elfsight account. To be exact, it is the Prevent Cross-Site Tracking and Block All Cookies settings of the browser that interfere with correct views count of the widgets.

What you can do to fix this

To fix the issue, all you have to do is turn the Prevent Cross-Site Tracking and Block All Cookies settings off.

Here's how you can do it on your desktop browser:

1. Go into the Privacy tab in your browser settings.

2. Uncheck the Prevent Cross-Site Tracking and Block All Cookies settings.

And here you can see how to turn it off on your mobile device:

1. Click the Safari app in your phone settings.

2. In the Privacy & Security section, switch the Prevent Cross-Site Tracking and Block All Cookies settings off.

Once these settings are off, your own views won't be counted anymore.

What to do if your own views have already been counted

In case you have discovered this article a bit too late and your own views have already been counted, please contact our Support Team. We will gladly check everything and refresh the views for you.