Providing access to your Ecwid website

Sometimes Elfsight Support Team might request temporary access to your Ecwid website's admin panel. This article explains the reasons why and the way of sharing access.

In this article

Why we might need access

Here are the basic reasons:

  • to help you install your widget
  • to fix compatibility issues
  • to customize your widget

Three easy steps to provide access

If you are subscribed to Ecwid Business or Unlimited plans, you need to add a new team member in order to give us access to your backend. This is how you can do that:

Go to Control Panel → My Profile → Staff Accounts and click on Add Staff Member:
Enter [email protected] email address and make sure to give us access to the Website and Catalog sections:
Finally, click Send Invite:
Based on Ecwid pricing, the Staff Account feature is not available for users on Free and Venture plans. If your Ecwid store uses these subscription plans, please contact our Support Team and provide credentials for your account (login email address and password). You can change your password to a temporary one and change it back when our developers' work is completed.

Removing Elfsight user

To revoke access, please follow these simple steps:

Go to My Profile → Staff Accounts. Find the elfsight user and click on Edit Member:

Scroll down till the end of the Permissions section and remove access by clicking on Remove Staff Member:

Well done! The elfsight user with [email protected] email has been removed.

Is it safe to provide Elfsight with access?

We request access to a website's backend to work with our widgets only. Our highly skilled developers will ensure everything is in order for you. Rest assured, we will not interfere with any other elements of your website.

Didn't find the answer you were looking for? If so, please contact our Support Team. We will be delighted to help you!

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