Providing access to your Ecwid website
Elfsight Support Team may occasionally need temporary access to your Ecwid website to install your widget or resolve functionality issues.
In this article, we'll provide you with a step-by-step guide on granting us access and removing it when it's no longer required.
In this article
Providing access
If you are subscribed to Ecwid Business or Unlimited plans, you need to add a new team member in order to give us access to your backend. This is how you can do that.
- 1
-
Go to Control Panel → My Profile → Staff Accounts and click on Add Staff Member:
- 2
-
Enter [email protected] email address and make sure to give us access to the Website and Catalog sections:
- 3
-
Click Send Invite:
Removing Elfsight user
To revoke access, please follow these simple steps:
- 1
-
Go to My Profile → Staff Accounts. Find the elfsight user and click on Edit Member:
- 2
-
Scroll down till the end of the Permissions section and remove access by clicking on Remove Staff Member:
Well done! The elfsight user with [email protected] email has been removed.
We request access to a website's backend to work with our widgets only. Our team of highly skilled developers will make sure to successfully install the widget for you. Rest assured, your website is in capable hands 🙂