Providing access to your Ecwid website
Sometimes Elfsight Support Team might request temporary access to your Ecwid website's admin panel. This article explains the reasons why and the way of sharing access.
In this article
Why we might need access
Here are the basic reasons:
- to help you install your widget
- to fix compatibility issues
- to customize your widget
Three easy steps to provide access
If you are subscribed to Ecwid Business or Unlimited plans, you need to add a new team member in order to give us access to your backend. This is how you can do that:
- 1
- Go to Control Panel → My Profile → Staff Accounts and click on Add Staff Member:
-
- 2
- Enter [email protected] email address and make sure to give us access to the Website and Catalog sections:
-
- 3
-
Finally, click
Send Invite:
Removing Elfsight user
To revoke access, please follow these simple steps:
- 1
-
Go to
My Profile →
Staff Accounts. Find the
elfsight user
and click on
Edit Member:
- 2
-
Scroll down till the end of the
Permissions section and remove access by clicking on
Remove Staff Member:
Well done! The elfsight user with [email protected] email has been removed.
Is it safe to provide Elfsight with access?
We request access to a website's backend to work with our widgets only. Our highly skilled developers will ensure everything is in order for you. Rest assured, we will not interfere with any other elements of your website.
Didn't find the answer you were looking for? If so, please contact our Support Team. We will be delighted to help you!