How to provide access to your Ecwid website

Sometimes Elfsight Support Team might request temporary access to your Ecwid website's admin panel. This article explains the reasons why and the way of sharing access.

In this article

Why we might need access

Here are the basic reasons:

  • to help you install your widget
  • to fix compatibility issues
  • to customize your widget

2 easy steps to provide access

To give us access you need to add a new team member. This is how you can do it:

Go to  Control Panel → My Profile → Staff Accounts and click on “Add Staff member”. You’ll need the person’s email to do it.

Enter [email protected] email and click "Send invite".

Remove Elfsight user

It’s important to delete the staff members you gave access to your website's backend to when they no longer need it.

Go to My Profile → Staff Accounts. Find the user elfsight and click on Actions → Remove user.

The user elfsight with [email protected] email has been removed.

Is it safe to provide Elfsight with access?

We request access to a website's backend to work with our widgets only. Our high skilled developers who are extremely good at Ecwid will come to the rescue and make things right for you! We're not going to work with any other elements on your website.

If you have any questions left, please feel free to contact our Support Team, we will be delighted to assist.

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