Fixing missing submissions from Elfsight Form Builder

It can be frustrating when you don't receive submissions from the Elfsight Form Builder widget. In this article, we'll guide you through four easy steps to troubleshoot this issue.

1

Check the email address

Double-check that you've added the correct email address. For that, open the widget editor, go to the Email tab → Notify Me:

2

Check your Spam Folder

If the email address is correct, check your Spam folder to see if the submissions have been misdirected.

3

Ensure the Elfsight email is not blacklisted

Make sure the email address [email protected], which is used for delivering the submissions, is not blacklisted.

4

Try another email address

Add another email address with a regular Gmail domain to the widget and check if you receive submissions there. If submissions arrive in the Gmail inbox but not at the initial email address, contact the email provider of the problematic address. The issue might be due to spam filters or other restrictions on their end.

5

If you are getting empty emails

Make sure that your submission email template has mail-tags. To do that, go to the Email tab → Notify Me:

Scroll down to the Message field, where you can enter your desired mail-tags and view the available options:

After completing these steps, your Elfsight Form Builder should now be delivering submissions smoothly. If you're still facing any issues, don't hesitate to contact our Support Team—we're happy to assist! 🙌