Why autoplay doesn't work in my Background Music widget

It might happen that the widget is successfully installed and displays just fine, however, a track doesn't get started automatically. This article is going to explain why.

What is the reason?

Autoplay is a beta feature and sometimes it can work incorrectly in different browsers because of their autoplay policy. Over the last several years all the browsers have made major changes to their Autoplay policy, and at this moment sometimes browsers don't allow audio and video autoplay until a user interacts with the browser, domain or widget. As an example, you can get acquainted with Google Chrome autoplay policy.

What should I do?

To sum up, a user should interact with your website and widget to make it play. To make the widget available for everyone, we recommend leaving play and volume buttons visible. Thus, even if autoplay doesn't work, a visitor will be able to make the widget play manually.

If other questions come up, please contact our Support Team, we will be happy to help.