How to Request a Refund: Step-by-Step Guide

At Elfsight, we understand that in some cases, you might need a refund for your subscription. This guide outlines the steps to request a refund and answers frequently asked questions.

Before requesting a refund, it's crucial that you check our solutions and eligibility criteria. This will help make the process quick and easy for you.

Please follow these steps before requesting a refund to look for a quick solution to your case and determine your eligibility.

1. Review Common Refund Scenarios and Solutions

These situations may seem to need a refund, but can be easily resolved without one.

2. Check Eligibility Criteria

Within 14 days of purchase, you can receive a full refund for any reason by submitting your request.

After the 14-day period is over, eligibility depends on the following:

• Eligible
  • The app has a bug that our developers cannot fix within two weeks of your report.
  • Your use case is no longer supported due to changes in the app.
• Not Eligible
  • You no longer need the app but didn’t cancel the subscription before it renewed.
  • You decided to stop using the app for reasons not related to its performance and canceled your subscription in the middle of the paid period.
  • You requested extensive widget customization or new functionality that isn't feasible after the 14-day period.

For more information, please refer to our Refund Policy.

3. Submit Your Refund Request (If Applicable)

If your case isn't on the list of common refund scenarios and you're eligible, this is the last step for you.

Our team will review your refund request and get back to you as soon as possible.

If your situation isn’t mentioned in this article and you think you should still get a refund, we will review your request on a case-by-case basis.

FAQ

If you have any further questions about the refund process, please refer to the FAQs below.