Why my Facebook chat widget doesn't work?
This article will help you understand why your Facebook widget might not work and how you can fix this issue.
Basically, our widget is an interface that connects your website to Facebook. So when you click Start Chat, you get redirected to the mobile or desktop Facebook messenger, and the chat takes place on Facebook side.
Thus, to use the widget, your visitors need to have access to the Facebook messenger.
In case you have further questions or need our assistance, please contact our Support Team, we will do our best to help you.