What to Do If Your Paid Subscription Isn’t Applied
Having trouble with your Elfsight subscription? If you're still seeing the Free logo or can't create a new widget, we’ve got you covered! This guide will walk you through the most common issues and how you can resolve them on your own.
Find your case below
I paid, but I'm still asked to choose a plan
If you’re experiencing any of the following:
- You’re redirected to the Upgrade page after creating another widget.
- The Free Elfsight logo is still visible on your website.
- Your widget is deactivated even though you have a paid plan.
This is often related to the type of plan you’ve purchased. We offer Single App plans and All Apps Packs to suit different needs. For a quick overview, check out our Pricing.
Single App plans give access to one specific app. For example, if you purchased a paid plan for the Event Calendar app, you can create multiple instances for that app only.
All other apps (e.g., Google Reviews) will remain on the Free plan, with limits such as 200 monthly views, one widget per app, Free Elfsight logo.
To unlock paid features in another app, you can:
- Subscribe to a Single App plan for that app.
- Upgrade to All Apps Pack to access all our apps.
Where to check if I have a Single App plan?
- On the app page
Check the tag next to the app name. The pink tag indicates that you're subscribed to a Single App plan:
- On the Billing page
Check the plan details. If you see a specific app name in the description, you can create widgets only for that app:
I've subscribed to the wrong app
Sometimes the issue is that the subscription was purchased for a different app. For example, you may have accidentally subscribed to Instagram Chat instead of Instagram Feed.
You can review your subscription anytime in the Billing tab in your Elfsight Dashboard:
If you’ve subscribed to the wrong app, you can change your subscription to the correct one. Check out this guide on Switching your subscription to another app.
I can't find my subscription
In most cases, this means your subscription is linked to a different Elfsight account. This can happen if you signed up with another email address or accidentally created a second account.
You can check the email linked to your account by clicking on your profile picture in the top right corner of the Elfsight Dashboard:
If you have several accounts, the paid plan will only appear in the account used during the purchase. Please contact us if you still can’t find the account with your paid subscription.
I have two accounts. Can I merge everything under one account?
Yes, our Support Team can help you consolidate your accounts or transfer widgets and subscriptions.
I no longer see my active subscription
If you're sure you're logged into the correct Elfsight account, check the Billing tab. If you see payments in your Payment History but no active subscription, it may have ended automatically after several unsuccessful payment attempts.
Here's an example of what it can look like:
Unfortunately, we cannot restore canceled subscriptions. But don’t worry – your widgets are still safe. To restore your app to the paid plan, simply re-subscribe.
My recurring payment failed. What can I do?
If this happens, on the Billing tab, your subscription will show a "past due" status, which means no further actions can be taken until the payment goes through:
Try updating your payment details under Update Payment Method. If you're sure your card balance is sufficient, and the payment isn't rejected by your bank, feel free to contact us for further assistance.
We hope this guide helped! If you still have trouble with your subscription, please contact our Support Team and include the following details:
Please include:
- the link to your website where the widget is installed
- any email addresses you may have used to purchase the subscription
- your invoice, plus the last 4 digits of the card used to pay, or the PayPal transaction ID
We’ll be happy to review everything and help you sort it out. 🙌