Troubleshooting Issues with Website Translator
When using the Website Translator widget, you might run into some translation issues.
In this article, we'll walk you through the common causes behind these issues and share some simple solutions to help fix them. Every situation is a bit different, but with the right tweaks, you'll be enjoying smooth translations in no time!
Common Reasons for Translation Issues
Widget Installed Inside an Iframe
Some website builders and platforms (e.g., Wix, GoDaddy, Google Sites) automatically wrap content in iframes, something the website owner may not even notice.
Iframes create isolated “containers” for page elements, which restricts interaction between the content and external elements like the Website Translator widget.
This means that when the widget is inside an iframe, it can’t access content outside of that container, causing translation issues. The good news is that placing the Website Translator widget outside the iframe can often resolve this problem.
Fixing Iframe Installation Issues
On certain website builders, like Wix and GoDaddy, you can install the widget outside of the iframe container to avoid translation problems.
To help you get it right, we've put together detailed guides for these platforms:
The iframe structure used by Google Sites can't be bypassed, so the Website Translator widget will still face limitations if placed inside an iframe.
Embedded Third-Party Content
If the content you want to translate is embedded in third-party applications or external containers (like widgets, plugins, or other embedded elements), the Website Translator widget won’t be able to translate that content.
This is due to browser security policies, which prevent access to the DOM inside an iframe if it's loaded from a different domain.
As a result, the widget can only translate content directly visible on the page. Unfortunately, there’s no workaround for translating embedded third-party content in this situation.
To sum up, placing the widget outside the iframe (whenever possible) is the best way to solve translation issues. We hope these tips help make everything run more smoothly for you! 🚀
If you need further assistance or have any questions, feel free to reach out to our Support Team — we're always here to help!