How to provide access to your Shopify website

Sometimes Elfsight Support Team might request temporary access to your Shopify website's admin panel. This article explains the reasons why and the way of sharing access.

In this article

Why we might need access

Here are the basic reasons:

  • to help you install your widget
  • to fix compatibility issues
  • to customize your widget

Collaborator request

To access your website's admin panel we send a collaborator request. This kind of access is limited to reach Applications, Settings, Blog Posts and Pages, Navigation and Themes only.

You can find and review a collaborator request on Home page in your website's backend.

Press Accept request button to provide us with access.

The request has been approved. We will get a notification that we are able to access your backend.

Creating Staff Account

You can also send us the invitation link to let us access your website's backend.

To give us access you need to add a new staff account. This is how you can do it:

Log in to your Shopify panel, click Settings and select Account.
Press Add Staff Account button.
Fill in the User information and send the invite.
  • First name: elfsight
  • Last name: optional
  • Email: [email protected]
  • Permissions:: Apps, Settings, Themes, Blog posts and pages, Navigation

The staff account for elfsight with [email protected] email has been added.

Remove Elfsight Support Collaborator

It’s important to delete the users you gave access to your website's backend to when they no longer need it.

Go to SettingsAccount.
Choose Elfsight Support in Collaborator accounts section.
Scroll down and click Delete collaborator account.
Confirm deleting collaborator account in the dialogue window.
Elfsight Support Collaborator account has been removed.

Remove Elfsight Support Staff Account

This is how you can remove Staff Account:

Go to SettingsAccount.
Choose elfsight account.
Scroll down and click Remove Elfsight Support.
Confirm deleting the account in the dialogue window.

Staff account for elfsight has been removed.

Is it safe to provide Elfsight with access?

We request access to a website's backend to work with our widgets only. Our high skilled developers who are extremely good at Shopify will come to the rescue and make things right for you! We're not going to work with any other elements on your website.

If you have any questions left, please feel free to contact our Support Team, we will be delighted to assist.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us