Canceling your paid Elfsight subscription

If you are a New Dashboard user and would like to cancel your subscription, please follow the steps described in this article to do so.

If you are an Old Dashboard user, you can find out how to cancel your subscription following the steps described in this article - Canceling your paid Elfsight subscription in Old Dashboard.
Click on your Profile Icon and go to the Billing tab:
Choose the subscription you would like to cancel, click three dots and press Cancel Auto-Renewal:
Now you need to click Continue to cancel button on the two pages to confirm the cancelation:
After that, you’ll be able to select the reason for canceling subscription:
The last step you need to take is to press on Yes, cancel me button to complete the process of cancelation:

Once you confirm cancelation, your subscription gets terminated. It means that this subscription will remain active until the end of the period. For instance, if you subscribed on a yearly basis on May 20, 2023 and canceled the subscription on July 20, 2023, you will still be on the plan you've paid for until May 20, 2024. Once the paid period is over, you'll be automatically switched to the Free plan. Your widget will still be displayed on your webpage, and you’ll still be able to work with it in your Elfsight Apps account. 

In case you change your mind while your subscription is still active, simply click on the Reactivate Auto Renewal button:

To cancel your subscription to an Elfsight App on the  Shopify / Weebly / Wix marketplace, you need to uninstall the app from your website and remove it from the Apps section.

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