Why I don't receive Contact Form submissions

It can be frustrating not to receive your website visitors' submissions sent through  Elfsight Contact Form widget on your website. In this article, we're going to provide you with three easy steps to troubleshoot this issue.

What should you do?

  1. First, double-check that you've added the email address correctly. You can check the email in Mail tab of the widget settings:
  2. In case the email is correct, you should check your Spam folder. 
  3. Please make sure that the email [email protected] that is used for delivering the submissions is not blacklisted.
  4. You can add another email address with a regular Gmail domain to the widget and check how it works.

    Nevertheless, if the submissions come to a Gmail inbox but still don't come to the initial email address, we recommend you contact the email provider of the address where you don't receive the submissions. Probably, the reason for this issue is the spam filters or any other restrictions on their end.

In case you have further questions or need our assistance, please contact our Support Team, we will do our best to help you.

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