Why my Viber chat widget doesn't work?

This article will help you understand why your Viber widget might not work and how you can fix this issue.

Basically, our widget is an interface that connects your website to Viber. So when you click Start Chat, you get redirected to the mobile or desktop Viber messenger, and the chat takes place on Viber side.

Thus, to use the widget, your visitors need to have access to the Viber messenger.

In case you have further questions or need our assistance, please contact our Support Team, we will do our best to help you.