Why my Facebook reviews are not being updated
If you see that your newest reviews are not in the widget yet, the most general reason for it is the cache. Our Facebook Reviews widget uses 72-hour cache, so the new reviews may get displayed in your widget with a delay.
Why all Elfsight Reviews apps use cache
Our Reviews widgets use cache due to these reasons: to make the widget load faster and reduce the server load. They don't receive data each time someone browses your widget. Instead, they make a request once in every 72 hours, pull in the reviews, store them in the cache, and display them from the cache. After the cache is expired, the widget sends a request for the reviews again, and that's when the new ones make it to your widget.
72 hours have passed and the reviews are still not showing up
If it has been 72 hours since a review was posted, and it is still not displayed in your widget, please contact our Support Team. We will be happy to help you.