Why my BBB reviews are not being updated
The most general reason for not-updating the reviews is the cache. Our Reviews widgets uses 48-hours cache, so the new reviews may get displayed in your widget with a delay.
Why all Elfsight Reviews apps use cache
Our apps use cache due to technical reasons: to make the widget load faster and reduce the server load. Thus they don't receive data each time someone browses your widget. Instead, they make a request once in every 48 hours, pull in the reviews, store them in the cache, and display them from the cache. After the cache is expired, the widgets send a request for the reviews again, and that's when the new ones make it to your widget.
48 hours have passed and the reviews still not showing up
If it has been 48 hours since the review was posted and it is still not displayed in your widget, there may be some local issues. Please contact our customer support team at https://help.elfsight.com/contact, they will be happy to help you.