Why my BBB reviews are not being updated

The most general reason for not-updating the reviews is the cache. Our BBB Reviews widget uses 72-hour cache, so the new reviews may get displayed in your widget with a delay.

Why all Elfsight Reviews apps use cache

Our Reviews widgets use cache due to technical reasons: to make the widget load faster and reduce the server load. They don't receive data each time someone browses your widget. Instead, they make a request once in every 72 hours, pull in the reviews, store them in the cache, and display them from the cache. After the cache is expired, the widget sends a request for the reviews again, and that's when the new ones make it to your widget.

72 hours have passed and the reviews still not showing up

If it has been 72 hours since a review was posted, and it is still not displayed in your widget, please contact our Support Team. We will be happy to help you.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us