Images in Instagram Feed don't display
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No images are displayed in my Instagram Feed widget
Below are the most common reasons why the images in your feed are not displayed. In case you’re having this issue, please, check these reasons first.
- Private Instagram account. Unfortunately, our app doesn’t work with private Instagram accounts, it only works with public ones. Please, check to make sure that your account is public.
- The source was typed in incorrectly. Please, make sure that you’ve added your source exactly the way it is on Instagram, with no misprints. Even one letter makes a difference.
- Source account was removed from Instagram or changed. Please, check on Instagram to make sure that the source you need to use hasn’t been removed from Instagram or changed in any way.
- Sources were set incorrectly. When you add several sources to your feed, you need to add them one by one, and not paste them in all at once. Here’s how you need to add the sources in order for the plugin to work correctly: Please, keep in mind that no images will be displayed if you add the sources in the following way:
- Incorrect use of filters. Please, keep in mind that when you add several Display only From filter values to your feed, the widget will first fetch the latest 100 images by your source, and then apply the filters one by one to this selection. And with the way our app works, if you add several filters, it will only display images that fit the criteria of each filter. For instance, if you use a username as the source, and then add two hashtags to Display only From filter, the widget will only display the images from your source account that fit into the latest 100 posts and are tagged with both hashtags. If an image is tagged with only one hashtag, it won’t make it to your feed. You can read more about the filters in this article.
- A hashtag in post comments. If your source is a hashtag, please, keep in mind that our app only works with the hashtags added to the post caption, that is, to the first comment under the image. The app doesn’t see hashtags that were added to later comments. Please, make sure that the post's caption contains your source hashtag.
The feed doesn't display all of my images
Below are the most common reasons why not all of your images are displayed in your feed. In case you’re having this issue, please, check these reasons first:
- 100 images limit. Please, keep in mind that our widget only displays 100 images by each source.
- Use of filters. When you use filters, the widget first collects the latest 100 images by your source and then applies the filter to this selection, and not to the entire source account. If a missing image has been published a long time ago, chances are that it won’t make it to your feed. Here’s an article where you can find out more about the use of filters – Best ways of using Display only filter of Elfsight Instagram Feed
- Cache. This reason applies in case the most recent posts in your source account don’t get displayed in the feed. Our widget uses cache to make it load faster and to reduce the server load, so it doesn’t request Instagram each time someone browses your feed. Instead, it requests Instagram once in every 6 hours, pulls in the images by the specified criteria, stores them in the cache, and displays them from the cache. After the cache is expired, the widget requests Instagram for the images again, and that’s when the new ones make it to your feed. Please, wait for a while, and check your feed once again.
- Hashtag source. In case you’re using a hashtag as the source, log out of Instagram and search it for your source hashtag as an unauthorized user. Sometimes Instagram gives out less images by hashtags than there actually are, and unfortunately, there’s nothing we can do about it on our side.
If none of these reasons apply to your case, please, contact our Support Team who will be happy to help you in the fastest possible way.